You can change the order in which Symantec Messaging Gateway applies content filtering policies to messages as they are scanned. Changing the order in which the content filtering policies are evaluated lets you prioritize the actions to be taken with messages.
For example, assume that a message triggers both of the following policies:
This policy detects the messages that contain predefined sexual language. If this policy is violated, the action is to create an incident in an incident folder.
This policy detects the messages that contain security violations. If this policy is violated, the action is to forward a copy of the message to an administrator.
Assume that the policy for Sexual Language has a higher priority than the policy for Security Violations. When Symantec Messaging Gateway scans the message, it detects the Sexual Language violation first. Symantec Messaging Gateway applies the action for the Sexual Language policy (it creates an incident in an incident folder). In this example, the message can be approved and released for delivery, in which case, the administrator is not notified of the security violation.
Content filtering policies are applied in the order that they appear on the Email Content Filtering Policies page from top (the first policy to be applied) to bottom (the last policy to be applied).
To modify the order of content filtering policies, you must have Full Administration rights or rights to modify policies.