You should backup data on each management platform appliance or all-in-one Symantec Endpoint Detection and Response appliance periodically in case of a critical problem with the software or hardware. Network scanner appliances do not store data, therefore, they do not require backup.
Once a backup is scheduled, you can view the status and next run time of the backup in the EDR appliance console. The status of a backup can be scheduled (for future scheduled backups), running (for currently executing backups), successful (for successfully completed backups), or error (for the backups that did not complete properly).
If a backup does not complete, check the debug logs on the appliance for further information on why the backup failed. For example, perhaps the remote server was down and the logon failed.
Click the following link to learn more about how to perform a backup from the command line.
To enable backup for a management platform appliance or all-in-one appliance
Do one of the following:
In the EDR cloud console, click Settings. Under Environment, select an appliance and then click Global.
In the EDR appliance console, click Settings > Global.
In the Backup section, click +Configure Backup to configure a backup.
In the Configure Backup dialog box, check Enable to enable the backup configuration.
You can later disable the backup to prevent it from executing by unchecking this box.
Click the Method drop-down list and select FTP or Secure Copy (SCP). This option lets you specify the file transfer method that the remote server on which you send the backup file supports.
Click the Schedule Type drop-down list and choose one of the following:
Backs up the file more than once per day. When you select the Interval schedule type, the Interval (Hours) option appears. Specify a value between 1 to 23 to define the number of hours between backups.
Backs up the file once per day. When you select the Daily schedule type, the Start Time option appears. Specify the time (in local time) that you want the daily back up to occur.
Backs up the file once per week. When you select the Weekly schedule type, the On and Start Time options appear. Select the day of the week that you want the backup to occur. Then configure the Start Time.
Backs up the file one or more days per month. When you select the Monthly schedule type, the Days of Month and Start Time options appear. Type the day of the month when you want the backup to occur. To specify multiple days, type the days separated by commas (you can type one or more days between day 1 and 28 for a backup). Then choose a Start Time.
The time that is specified for the backups uses the current local time of the browser when the backup is configured. This time is converted to UTC on the management platform so that the backup is performed at the correct corresponding time on the management server.
In the Host field, type the IP address or fully qualified domain name of the server where backups are sent.
In the Path field, type a path to the location of the folder or directory on the Host where backups are saved.
In the Login field and Password field², type the FTP or SCP logon credentials.
¹ The Host, Path, Login fields do not support whitespace, non US-ASCII printable characters, or any of the following characters:
² The Password field does not support whitespace and non US-ASCII printable characters. It also does not support special characters, such as tilde, ligature, and umlaut. Examples of unsupported special characters are as follows: