4. Run an inventory task with appropriate options set in the main window and the advanced window tabs.
5. Run the attached shell script, getinvdata.sh, to automatically run the individual inventory scripts. The output is gathered in the /tmp/syminvdata.out file, by default. It is also possible to run individual scripts for individual data classes, as explained in knowledge base article: HOWTO32547. In case of running individual scripts, collect the data from the on-screen output, as there will be no file generated.
6. Collect files and send the following files to Symantec Technical Support or other representative for review: