Enabling your functions is the second step in the Add Directory Data Source wizard. Before you perform the task described in this topic you must confirm or configure the LDAP connection settings for that source on the LDAP Server Configuration page.
Table: Directory data service processes address resolution errors
Address resolution error condition
The directory data service cannot properly communicate with the LDAP directory server or uniquely determine the LDAP entry that corresponds to the recipient, when it attempts to resolve the recipient of a message for BATV purposes.
An example of this condition is if the network link to the LDAP server is down.
The MTA returns a "451 Requested action aborted: error in processing" error. Assuming that the directory data service alerts are enabled on the Alerts page, the appropriate directory data service alert is triggered.
The directory data service cannot uniquely determine the LDAP entry that corresponds to the recipient.
The message is delivered with no attempt to apply address resolution information. Policy groups are applied according to the original recipient address only. If the alert is enabled, a Directory data integrity errors alert is also triggered.
On the Add Directory Data Source - Directory Data Source Functions page, check Address resolution.
In the Test email address field, type an email address that can be used to test and validate your configuration.
Symantec recommends that you test a variety of addresses that include a primary address, an alias address, a distribution list address, and an invalid address. If the test produces unexpected results, click Customize Query to verify your settings and directory data.
Since test lookups are conducted as real-time queries (as opposed to cached queries) Symantec recommends that you test with one of your smaller distribution lists.
Click Test Query to validate your address resolution query data using the test email address.
This test is conducted against the directory data service instance that is running on the Control Center host. The test cannot verify connectivity from attached scanners to your LDAP server.
If your query is successful, you can click the icon next to the Test Query option to display all query results. This test reports all email addresses and user preferences that are associated with the test email address. If the recipient is a distribution list, this information is provided for all users belonging to that distribution list.
Test results reflect only the data source being tested. The test does not provide information about the effects of other data sources or system settings such aliasing and masquerading.
If you want to examine or modify the default settings for your queries, click Customize Query. Create custom queries to more accurately reflect your system's configuration.