Generating diagnostic packages and transferring them to a remote location
When you generate a diagnostic package, Symantec Messaging Gateway creates the package on the host for which you generate the package. After the package is created, you can transfer it to a remote location. You can only generate one diagnostic package at a time. To create diagnostic packages, you must have Full Administration rights or rights to manage status.
If you remain on the Diagnostics page after you generate a package, you receive feedback about whether the generation is successful. It is recommended that you remain on the Diagnostics page until you receive this confirmation.
If you navigate from the Diagnosticspage after you generate a package, you receive no feedback about whether the generation is finished or if it was successful. If the package generation is still in progress and you try to regenerate a package, an error message appears that indicates a generation is already in progress.
If the generation is unsuccessful for any reason, an error is logged to the BrightmailLog.log.