About the Configuration Management Database (CMDB)
The Configuration Management Database (CMDB) is a repository of the information that is related to all the components or resources of an information system. In the ITIL context, the CMDB represents the authorized configurations of the significant components (configuration items) of the IT environment. For example, the CMDB can contain information about hardware, software, associated documentation, assets, contracts, and users.
The CMDB lets you manage the resources throughout their lifecycle, which helps your organization understand the relationships between these resources and track their configuration.
In the Symantec Management Platform, configuration items are typically referred to as resources.
The CMDB is a standard component of the Symantec Management Platform. CMDB Solution, which is a requirement for installing ServiceDesk, provides additional capabilities for managing the data in the CMDB.
For more information about CMDB Solution, see the CMDB Solution User Guide.
For a CMDB implementation to be successful, the CMDB must be able to automatically discover and update information about the organization's resources. The Symantec Management Platform provides the tools to perform these tasks.
Examples of the resource management tasks that can be performed are as follows:
Automatically discover resources such as computers and software.
For example, the Symantec Management Platform can discover the computers in an organization and add them to the CMDB.
For example, you can import Active Directory objects, such as users, computers, sites, and subnets, into the CMDB. This feature lets you leverage the data that already exists in Active Directory without re-creating it. You can schedule regular imports to keep your CMDB populated with up-to-date resources, allowing better management of your environment.
Create resources manually.
Create associations between resources.
For example, associations can be created between users, computers, and departments.
Create customized actions and rules to manage and manipulate data.