Running an update Active Directory sync profile synchronization manually
In ServiceDesk, you can manually run an update synchronization of an Active Directory sync profile with Active Directory at any time between automatic synchronization intervals. With this synchronization process, you synchronize only the changes that were made to Active Directory since the last synchronization.
For example, after you add or remove users in Active Directory, you want to apply those changes to Active Directory sync profile immediately. You can check the status of the synchronization during the process or after the process finishes.
To run an update Active Directory sync profile synchronization manually
In the ServiceDesk portal, click Admin > Active Directory > Sync Profiles.
On the Active Directory Sync Profiles page, under Active Directory Sync Profiles, at the far right of the sync profile name, click the Actions symbol (orange lightning), and then click Run Update Sync Profile.
When the dialog box that announces the start of the synchronization appears, you can close it.
Imported Document ID: HOWTO61560
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