After you add your Active Directory server connections and select Active Directory as your authentication method, you can then add sync profiles for the connections. You can also edit and delete Active Directory sync profiles. In ServiceDesk, you can manage your Active Directory sync profiles.
You can use these Active Directory sync profiles to import data from Active Directory to the Process Manager database. You can target the entire domain, organizational units and groups on the Active Directory server, or specific LDAP queries. You manage these sync profiles in the ServiceDesk portal.
Before you begin adding your Active Directory sync profiles, you can add synchronization schedules for the sync profiles. After you add or edit an Active Directory sync profile, you may want to run a full synchronization manually before the next scheduled, automatic synchronization