You can perform remote upgrade of the agents below version 11.0 using the Agent Remote Upgrade option from Agents View. You can perfrom a remote upgrade of the following types of agents:
See Performing a remote upgrade of ESM agents.
bv-Control for UNIX agents
See Performing a remote upgrade of BV-Control for UNIX agents.
See Importing assets and agents
See Agent settings
See Deleting an agent
See Restarting an agent
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This will clear the history and restart the chat.