Performing a remote upgrade of ESM agents

HOWTO76664

Last Updated October 17, 2014

Performing a remote upgrade of ESM agents

You can use the Agent Remote Upgrade Job task to conveniently upgrade the ESM agent software on Windows or UNIX computers. Remote upgrade can upgrade a single agent or all of the agents in a manager domain.

To perform a remote upgrade of ESM agents

While upgrading the ESM Manager to CCS Manager, specify the RemoteUpdate(RU) packages location in the CCS Manager - Service Configuration panel. During the upgrade, if you did not mention the location, you can copy the RemoteUpdate packages on the CCS Manager in the <Install Directory>ESM\Update\Agent folder. The remote upgrade packages required are LU_4201 and PrepRU. The remote upgrade packages are located inside the ESM Components folder of the product media.
Upgrade the ESM Console to the latest version.
On the ESM Console, copy the LU_4201 package in the <Install Directory>\ESM Enterprise Console\liveupdate\granularlu folder.
Enable LiveUpdate on the ESM Agent.
On the ESM Console, run LiveUpdate to push LU_4201.
Perfrom steps 3 to 5 to push the PrepRU package to the ESM Agent.
On the ESM Console, ensure that Asset Information and Prepare RU policies are listed under the Policies node.
Click Asset Information > Agent Information policy, right-click the agent platform , select Properties and then check Asset Information.
On the CCS Console, go to Agent Management Tasks > Import Agents below v11.0, to import the ESM agents into CCS.
On the CCS Console, go to Manage > Asset System > Agents.
In the table pane, select an agent which you want to remotely upgrade.
Right-click the agent and select Agent Remote Upgrade.
The Create or Edit Agent Remote Upgrade Job wizard appears.
Provide relevant information in all the wizard panels to run the Agent Remote Upgrade Job.
Go to Agent Tasks > Show Upgrade Status, to view the remote upgrade status.
Once the remote upgrade is complete, refresh the agent if you have registered the agent to a CCS Manager of the default site. If the agent is registered to a CCS Manager of a different site, import assets and agents to get the upgraded agent into CCS.
See Importing assets and agents .