You can upgrade to the newest release of the product to take advantage of new features. To install a new version of the software, you must perform certain tasks to ensure a successful upgrade. You should also check the known issues that appear in the release notes for any late-breaking information relating to upgrades.

This section is specific to upgrading the software in environments where a compatible version of the product is already installed.

Before you upgrade, review the following information:

Symantec recommends that you do not perform third-party installations simultaneous to the upgrade of Symantec Endpoint Protection. The installation of any third-party programs that make network- or system-level changes may cause undesirable results when you upgrade Symantec Endpoint Protection. If possible, restart the client computers before you upgrade Symantec Endpoint Protection.

Table: Process for upgrading Symantec Endpoint Protection

Task

Description

Step 1: Back up the database

Back up the database that Symantec Endpoint Protection Manager uses to ensure the integrity of your client information.

See Backing up the database and logs.

Step 2: Break the replication relationship (optional)

If the management server you want to update replicates with other management servers, break the replication relationship. If the second management server, or replication partner, launches replication during the upgrade, it may have unpredictable results.

Note:

Breaking the relationship between the management servers is not the same as removing the replication partner. You do not want to delete the replication partner entirely.

See Disabling replication and restoring replication before and after an upgrade.

Step 3: Stop the Symantec Endpoint Protection Manager service

You must stop the management server service before you install a newer version.

See Stopping and starting the management server service.

Step 4: Upgrade the Symantec Endpoint Protection Manager software

Install the new version of Symantec Endpoint Protection Manager on all sites in your network. The existing version is detected automatically, and all settings are saved during the upgrade.

See Upgrading a management server.

See Installing Symantec Endpoint Protection Manager.

Step 5: Restore the replication relationship after upgrade (optional)

If the management server you updated replicates with other management servers, restore the replication relationship.

See Disabling replication and restoring replication before and after an upgrade.

Step 6: Upgrade Symantec client software

Prepare then upgrade your client software to the latest version. If you use Group Update Providers, they must be upgraded first.

See Choosing which method to upgrade the client software.

See Upgrading Group Update Providers.

See Preparing for client installation.

When Symantec provides updates to client installation packages, you add the updates to Symantec Endpoint Protection Manager and make them available for exporting. You do not, however, have to reinstall the client with client deployment tools. The easiest way to update Windows and Mac clients in groups with the latest software is to use AutoUpgrade. You should first update a group with a small number of test computers before you update your entire production network.

See Upgrading client software with AutoUpgrade.

See Logging on to the Symantec Endpoint Protection Manager console.

Legacy ID: v14510472_v81626096
  • Endpoint Protection

    14.2 RU1, 14.2 MP1, 14.2, 14.0.1 MP2, 14.0.1 MP1, 14.0.1, 14.0.0 MP2, 14 MP1, 14, 12.1 RU6 MP8, 12.1 RU6 MP7, 12.1 RU6 MP6, 12.1 RU6 MP5, 12.1 RU6 MP4, 12.1 RU6 MP3, 12.1 RU6 MP2, 12.1 RU6 MP1, 12.1 RU6, 12.1 RU5, 12.1 RU4, 12.1 RU3, 12.1 RU2

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