If you have a system administrator account, you can enable other administrators to reset their forgotten passwords. You enable a Forgot your password? link on the Symantec Endpoint Protection Manager logon screen so that administrators can request a temporary password.
To allow administrators to reset forgotten passwords
In the console, click Admin.
On the Admin page, click Servers.
Under Servers, select the local site.
You control this setting only for the local site.
Click Edit Site Properties.
On the Passwords tab, check Allow administrators to reset the passwords.