When you select a device or multiple devices, the commands that are available appear in the Commands list. Symantec Mobility: Suite imposes no limit to how many devices you can send a single command to.
The MDM commands that you can send vary depending on the following:
Your administrative rights and permissions
Device operating system
For example, iOS-specific commands (such as Start AirPlay mirroring) do not appear in the Commands list for Android devices.
When you select multiple devices, the commands that are available appear in the Commands list. The Disassociate from user command and Selective Wipe command are always available. If you have a Norton Mobile Security license, the related NMS LiveUpdate and NMS Anti-malware scan commands also appear.
Command security check
As a safeguard against unintentionally issuing commands to multiple devices, after you select the devices and issue the command, Mobility Manager prompts you to solve a simple math problem. For example, 1 x 6.
Several factors affect how long it takes for commands to reach devices, so don't expect devices to receive commands immediately. For example, commands are executed based on the system load. When MDM is enabled, Mobility Suite relies on platform-specific push notification services to execute commands. And iOS devices receive commands upon their next regularly scheduled check-in. Device policies control those check-in times.
Issuing a command to one device
Locate and select the device that you want to monitor or manage.
In the Device commands list, click the command that you want to send.
For on-premise installations of Mobility Suite: If you issue a device command that results in your Mobility Manager console hanging, verify that the rabbitmq-server service is running. If your rabbitmq cluster is locally installed, the Mobility Suite administrator receives an email indicating the rabbitmq-server service is stopped. If your rabbitmq cluster is installed externally, it is recommenced to monitor the rabbitmq-server service on the external source with service restart as the remediation action.
In the right pane, click the command that you want to send.
Answer the Security check question, and click OK.
To view the status for the command that you issued, click View status.
Commands that cannot be issued or are for unlicensed features have a status of Not supported. Commands that have already been issued and have a similar command pending in the queue have a status of De-Duplicated.
You can filter the Command status to refine your results. You can also uncheck the devices in the Device list to remove their results from the command history list.