You can view device details and settings for any device that is managed by Symantec Mobility: Suite device management. The list displays all of the settings that apply to the device, regardless of which policy specifies the setting. The list is created after first resolving any policy priority conflicts. Each setting indicates the policy that specifies it. You can open policies for editing directly from this view to make changes as necessary. The list also includes compliance statuses for the listed devices.
Your iOS device must have a unique 'Device Name'. If your iOS device has the same device name as a currently enrolled iOS device, the following error message is displayed: Permission Denied: The device belongs to another user and only that user may login. To verify the device name of your iOS device, on the device, tap Settings > General > <Name on your iOS device>.
View device details and settings
On the center pane, select the desired device.
On the right pane, select any of the following options:
The Details page provides the following information
When a device is not in compliance, details about why appear beside the label.
Required App Compliance
MDM Device Policy Compliance
Access via Email Proxy
If access is blocked, details about why appear. For example, it could be the device does not have a device policy assign to it or the app attempting access is not a permitted app in your Access via Email Proxy shared settings.
Provides OS, model, MAC address (if available), Mobility Suite ID, ownership (corporate or personal), whether the device is jailbroken or rooted, and if the device uses Work Mail, the email client device ID. If the device is a corporate device, the device info also includes whether voice roaming, data roaming, and personal hotspot features are enabled.
Work Hub Info
Provides details about the Work Hub interaction with the Mobility Suite server. Includes when the device was enrolled, last connection timestamp, whether notifications are enabled and verified, which notification service is used, and if set, the offline PIN.
Norton Mobile Security
Provides details about the device security state (compliance), last communication date and time, last scan time, and anti-virus definition and status. If a threat is present, click the link to see more information about the threat (app name, package, threat name, detection date).
The Settings page provides information about the policy(s) and profiles (device settings) targeted to the device. Device settings are controlled by device policies.