Every ServiceDesk user requires permissions to perform any actions in the Process Manager portal. By default, every new user is assigned to the All Users group, which provides general permissions. However, you must assign the user to one or more of the groups that provide the permissions that are appropriate for that user's role.
The easiest way to assign groups and permissions to a new user is by cloning them from another user during the user entry. If you do not clone the user information, you must assign the user to groups manually.