About Process Type Actions on the Process View pages
Process Type Actions are links to processes that you can perform from the incident and the change request tickets' Process View page. The Incident and Change Management Process View pages include a set of default Process Type Actions as quick links. These actions are in the Tasks and Actions section in the Process Actions subsection. These actions save time and can improve the turnaround of incident resolution and change implementation.
For example, a technician may want to search the Microsoft TechNet Website for help to resolve this incident. The change implementer may want to search the knowledge base to help create a back-out plan. Process Type Actions provide a quick way for the incident technician or change implementer to launch those tasks from within the Process View page
Permissions control the ability to access Process Type Actions.
The following default Process Type Actions are available for you to use on the incident ticket's Process View page:
Manage Related Configuration Items
Create Bulletin Board Entry
Manage Service Queues
Manage Subtask Templates
Search Knowledge Base
This action does not appear until you create your Incident Management email templates.
You can create your own Process Type Actions to meet your specific needs. You can create your own external workflow projects in Workflow Designer. Then, you can create new Process Type Actions on the Process Type Action page and link them to your workflow projects and launch them from the Process View page.
Imported Document ID: HOWTO84300
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