Subtask templates increase the speeds of the subtask assignment process. They standardize subtask information and increase the accuracy .When you create a subtask, you can use a template to quickly fill in some of the subtask information.
For example, a common subtask in your environment requires a specific worker or group to check a user's Active Directory permissions. You can create a template that contains the title, description, and priority. When that subtask is required to resolve a specific type of incident, you can use the relevant template to help create the subtask.