Business hours are the hours during which your business is conducted. Typical business hours can vary by location.
You can define multiple sets of business hours and holidays depending on your business locations and your SLA policy, such as the following:
The default business hours are included with ServiceDesk. The hours are set from Monday through Friday, 8:00 A.M. to 5:00 P.M.
You can edit the default business hours to meet your organizations requirements. You can define the beginning and ending business hours, holidays, and weekend days.
You can create additional custom business hours. For example, if a specific department operates through the weekend while other departments operate during the business week. Or a retail industry might require special project-level business hours.