Checking the status of an Active Directory sync profile synchronization
When ServiceDesk synchronizes with Active Directory, you can view information about the users and groups that are synchronized and the status of the synchronization. For example, if your Active Directory is large, you might periodically check the status as the synchronization runs. If a synchronization is not running, the status check shows information for the last synchronization that occurred. For example, you can verify that an overnight synchronization completed successfully. You can check the status of an Active Directory synchronization in the Process Manager portal from the Active Directory Sync Profiles page.
To check the status of an Active Directory sync profile synchronization
In the Process Manager portal, click Admin > Active Directory > Sync Profiles.
On the Active Directory Sync Profiles page, under Active Directory Sync Profiles, at the far right of the specific sync profile name, click the Actions symbol (orange lightning), and click Check Sync Status.
The Sync Process Status dialog box opens and displays status of the sync profile synchronization.
If you check the status of a synchronization during the synchronization, you can click Refresh to update the display.
When you are finished viewing the status information, click Close.
Imported Document ID: HOWTO84580
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