Running a full Active Directory sync profile synchronization manually
In ServiceDesk, you can manually synchronize an Active Directory sync profile with Active Directory at any time between the automatic synchronization intervals. For example, when you add a new Active Directory sync profile, you can manually synchronize it immediately instead of waiting for the next automatic synchronization.
This process runs a full synchronization as follows:
If the Active Directory sync profile includes the entire Active Directory server domain, the entire domain is synchronized.
If the Active Directory sync profile includes only specific Active Directory organizational units or groups, the entire contents of those units and groups are synchronized.
To run a full Active Directory sync profile synchronization manually
In the Process Manager portal, click Admin > Active Directory > Sync Profiles.
On the Active Directory Sync Profiles page, under Active Directory Sync Profiles, at the far right of the specific sync profile name, click the Actions symbol (orange lightning), and click Run Reset Sync Profile.
When the dialog box that announces the start of the synchronization appears, you can close it.
Imported Document ID: HOWTO84582
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