Methods for synchronizing Active Directory sync profiles
When your organization uses Active Directory authentication as its authentication method for ServiceDesk, ServiceDesk can synchronize with Active Directory. The synchronization lets you add and update Active Directory users and groups in the Process Manager database. You can add automatic synchronization schedules to your Active Directory sync profiles. You can also manually run Active Directory sync profile synchronizations.
When ServiceDesk synchronizes with Active Directory, you can view information about the users and groups that are synchronized and the status of the synchronization.