If your organization chooses to use Active Directory authentication as its authentication method for ServiceDesk, you can configure Active Directory sync profiles. You can use these sync profiles to target an entire Active Directory domain, organizational units and groups, or specific LDAP queries.
After you configure your Active Directory sync profiles, ServiceDesk can synchronize these sync profiles with Active Directory. During synchronization, ServiceDesk can obtain new and updated users and organizational units and groups.
After you configure your Active Directory sync profiles, you can add, edit, or delete your Active Directory server connections, sync profile schedules, and sync profiles. You can manage your Active Directory server connections in Workflow Explorer. You can manage your Active Directory sync profile schedules and sync profiles in ServiceDesk.