In the Process Manager portal, click .
On the Available Services page, expand and then click .
On the Automation Rules page, in the Service Dashboard: INCIDENT-MGMT section, locate the ruleset to which you want to add a rule.
To the right of the ruleset, click the symbol (orange lightning) and then click .
See Incident Management automation rules rulesets.
In the Add Rule dialog box, in the How groups are evaluated area, select one of the following options:
Click .
In the How conditions in this group are evaluated area, select one of the following options:
Click .
In the drop-down list, select a condition for the rule.
See Incident Management automation rules conditions.
To narrow the parameters of the condition, select an option from each drop-down list that appears or type the information in the specified field.
(Optional) Check to set a condition that inverts the selected condition so that the rule only executes if the condition is false.
The operator applies only to the condition, not to the entire rule.
Click the symbol (blue plus sign) to add the condition.
(Optional) To add another condition, repeat Steps 9 - 13.
Click
In the drop-down list, select an action to execute if the condition is met.
See Incident Management automation rules actions.
To narrow the parameters of the action, select an option from each drop-down list that appears or type the information in the specified field.
Click the symbol (blue plus sign) to add the action.
(Optional) To add another action, repeat Steps 15 - 18.
In the Disposition (on successful actions) area, select one of the following options:
The containing ruleset should Continue and should run the next rule in the ruleset if a rule is satisfied and its actions run successfully.
The containing ruleset should Stop and should not run the next rule in the ruleset if a rule is satisfied and its actions run successfully.
The Disposition selection is only applicable to a rule if all conditions are met and all actions run successfully. If an error is generated during condition evaluation or action execution, the Disposition is ignored. In this situation, your selections in the Advanced section determine if the next rule should run.
If the conditions in the rule are not met, the next rule always runs, regardless of your Disposition selections.
(Optional) Click and select any of the following actions that you want to include in the ruleset:
Lets you run the next rule if an error is generated during the evaluation of any condition.
If this option is unchecked, the next rule does not run if an error is generated.
Lets you run the next rule if an error is generated during the execution of any action.
If this option is unchecked, the next rule does run not if an error is generated.
Click
Thanks for your feedback. Let us know if you have additional comments below. (requires login)