The advanced customization tasks are configured in Workflow Designer. To view the projects that are available for advanced customization, you need to open Workflow Manager and then click File > Open Project.
For more information about the advanced customizations that you can perform in ServiceDesk, see Symantec Connect.
Table: Advanced customization tasks you can perform
Customize the appearance and content of forms.
In the Process Manager portal, a form is the screen or page that users and workers interact with during a process.
ServiceDesk contains predefined forms for all its processes. These predefined forms are complete and ready to use immediately. However, you can customize any of the forms to meet your organization's established process requirements.