You can forward incidents in incident folders for further review. When you forward an incident, you can create a comment for the person to whom you forward the message to provide instructions or deadlines. You can also specify whether you want to attach the original message.
You can forward one or more messages from the Incident Management page or one incident at a time from an incident's detail page.
To forward incidents, you must have Full Administration rights or rights to view the specific content incident folder.