Configuring a contract expiration notification policy
A contract expiration notification policy is an automation policy that sends an email notification 30, 60, or 90 days before a contract is due to expire.
Note that the Software License configuration item type also has an expiration date because it uses the base configuration item type of Contract. Therefore the automation policy also sends out an email notification when a software license is about to expire.
A reminder runs before the expiration date to give you time to create an efficient migration and replacement strategy.
By default, the automation policies send the notifications to the system administrator. However, if you assign owners to the contracts, you might want the contract owner to be notified instead.
After you configure the automation policy to send a notification to a contract owner, you must make sure that all the contracts have an assigned owner. If a contract does not have an assigned owner, the contract expiration notification is not sent. To avoid this situation, you can make the system administrator the default owner for all new contracts.