When installing Workflow and ServiceDesk you must use the same Root URL on every server. It must match exactly and be the name that resolves to the virtual IP address of your Network load balancing Cluster. For example, you install two nodes named 'frontend1.symantec.local' (192.168.1.101) and 'frontend2.symantec.local' (192.168.1.102). You then add them to a cluster named 'cluster.symantec.local' (192.168.1.10). When you install Workflow on these nodes they must all be installed using the name 'cluster.symantec.local'.
All nodes must be configured identically and point to the same SQL server and database. If they are not, load balancing may not work and you may have unexpected problems with your system.
Imported Document ID: HOWTO98761
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