To test connectivity, complete these tests from each VIP Enterprise Gateway or VIP application server. Tests performed from non-VIP servers may yield inaccurate results. Click Configuration Requirements above for service domains, hostnames, and IP addresses for whitelisting.
Find the active DNS record for userservices-auth.vip.symantec.com with NSLOOKUP. Execute a telnet connection to the IP address on port 443 from the VIP Enterprise Gateway(s) and/or other application servers from where VIP traffic is served. This will test IP address connectivity through your firewall. (note: The Windows Telnet client displays a blank (black) screen upon successful connection)
Trying 18.104.22.168... Connected to ec2-18-208-22-36.us-east-2.compute.amazonaws.com. Escape character is '^]'. Connection closed by foreign
FIREWALL TEST: DOMAIN OR HOST-FILTERED FIREWALLS
The following URLs resolve to AWS. Execute these commands from the VIP Enterprise Gateway(s) and any servers where VIP traffic is being served to test URL connectivity through your domain/host-filtered firewall. The Windows Telnet client displays a blank (black) screen when a successful connection is made:
$telnet userservices-auth.vip.symantec.com 443
Trying 22.214.171.124... Connected to services-auth.cl.vip.symantec.com. Escape character is '^]'. Connection closed by foreign host.
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