The Altiris Client Message Dispatcher and the Altiris Service will not start

The Altiris Client dispatcher  will not start and throws a  1068 The dependency service or group failed to start error.  The Altiris Server will not start and thows a 1067 The process terminated unexpectedly error.  

Coresettings.config file was empty. It became corrupted for reasons that are unknown

Verify the coresettings.config file is corrupt. You can find the file under: Program Files\Altiris\Notification Server\Config\coresettings.config
     ...You may find that the file is "empty" or find corrupt characters scattered around the file.

When you open the coresettings.config file be sure that the Altiris Services are stopped. If the services are not stopped, there is a non-zero chance that you will corrupt the file when you open it.

Open the coresettings.config.backup file and verify that it is not corrupted. If the backup is good:

1. Ensure the Altiris Services are Stopped
2. Rename the coresettings.config file to coresetting.config.old.
3. Rename the coresettings.config.backup file to coresettings.config.
4. Restart the altiris services and other services
5. Restart Internet Information Services (start>cmd>iisreset)

If all the corsettings.config files. XXX are corrupt you can restore the file from back up.

Applies To

NS 7.X