You receive an email from Symantec Mail Security for Microsoft Exchange indicating your virus definitions are out of date. The email contains the following text:
Virus definitions on server: ‘servername’ are ‘n’ days old. To remain protected ensure that LiveUpdate is working properly.
Log Name: Application
Source: Symantec Mail Security for Microsoft Exchange
Date: xx/xx/xxxx
Event ID: 404
Task Category: LiveUpdate/Rapid Release
Level: Warning
...
Description:
Virus definitions are 6 days old. To remain protected ensure that Liveupdate is working properly.
Check the status of the SMSMSE virus definitions license
1. Open the SMSMSE console.
2. Navigate to Admin -> Licensing.
3. Under 'Licensing Information' Ensure the Virus Definitions feature's status shows 'Valid'. If not, install a new license. SMSMSE requires a valid Virus Definitions content license to update definitions.
Check the Lux.log for errors
Issues with left behind bin_bak folder
An issue specific to SMSMSE 7.10 which is caused by a left behind folder that needs to be cleared.
https://knowledge.broadcom.com/external/article?articleId=248038