You receive an email from Symantec Mail Security for Microsoft Exchange indicating your virus definitions are out of date. The email contains the following text:

Virus definitions on server: ‘servername’ are ‘n’ days old. To remain protected ensure that LiveUpdate is working properly.

• Windows Application Event Log contains the following event:

 Log Name:      Application
Source:        Symantec Mail Security for Microsoft Exchange
Date:          xx/xx/xxxx
Event ID:      404
Task Category: LiveUpdate/Rapid Release
Level:         Warning
...
Description:
Virus definitions are 6 days old. To remain protected ensure that Liveupdate is working properly.

Check the status of the SMSMSE virus definitions license

1. Open the SMSMSE console.
2. Navigate to Admin -> Licensing.
3. Under 'Licensing Information' Ensure the Virus Definitions feature's status shows 'Valid'. If not, install a new license. SMSMSE requires a valid Virus Definitions content license to update definitions.

Check the Lux.log for errors

1. Navigate to C:\Program Files\Symantec\SMSMSE\7.10\Server\definitions\Master\Stargate\logs
2. Right click the file 'lux.log' and choose Open with...
3. Select 'Notepad' from the list.
4. Scroll to the bottom of the log, and look for the entry [Session Summary - START]
   Scroll further up and note the package that failed and the "Result Code". Make note of this code.
5. Search the Symantec knowledge base for the return code, and follow the steps in the resulting document
6. If there are still problems, contact Symantec Technical support and provide a copy of the lux.log for analysis.

Issues with left behind bin_bak folder

An issue specific to SMSMSE 7.10 which is caused by a left behind folder that needs to be cleared.

https://knowledge.broadcom.com/external/article?articleId=248038