Unable to stage Bulletins on the Remediation Center.
Description: Patch Management Vendor Policy doesn't exist for Vendor
Description: Patch Management Platform Policy doesn't exist for platform
Vendor Policy is corrupt from faulty installation or upgrade.
Note: If the vendor policy is corrupt, the repair will not replace the policy with a new one, and the stage process will continue to fail following the repair. The installation process creates the vendor policy and running a repair will check to ensure the policy is created and bypass if it is. It will not refresh the policy to lay it back down.
For each respective version of Patch Management; drill down on the Console > Settings > All Settings > Software > Patch Management:
PM 7.1: Highlight the 'Microsoft Settings' or 'Adobe Settings' folder
Right-click / Import the attached file (Microsoft.xml or Adobe.xml) for that version / vendor policy
PM 7.1 SP1: Highlight the Windows Settings folder
Right-click / Import the attached file (Windows Patch Remediation Settings.xml) for that version / vendor policy
Note: This process is part of a more detailed process to resolve this issue outlined on KM: TECH164471
*Advisory: If this error is seen on the Notification Server in ITMS / PM 7.1 SP2 or MP1; the resolution is to run a complete Import Patch Data for Windows (Vendor) as the vendor data was somehow corrupt.
Disable the 'Incremental Download' setting on the import and save changes. Allow for the schedule time to run, or run manually On Schedule - Now. This should resolve the issue.
If unable to resolve via these steps, it means there is corruption in the Symantec_CMDB database that will need to be manually resolved within SQL Server Management Studio; please contact Support if this is the case.
Ensure the Known Issue detailed on KM: TECH189223 is resolved prior to running this process.
Additionally, if this has caused resource corruption in Software Updates to inaccurate vendors;