Attachments to emails totaling over a 3 MB fail while smaller size attachments succeed. or Attachments added to the Submit Incident (Advanced) return an administrative error when the incident is created.
Example from attempted to attach
Error,Tuesday, May 10, 2011 12:30:11 PM,Exception in Technician Incident Process (Create Incident Linked Model) Component Name:Submit Incident Advanced Message: System.Web.Services.Protocols.SoapException: There was an exception running the extensions specified in the config file. ---> System.Web.HttpException: Maximum request length exceeded. at System.Web.HttpRequest.GetEntireRawContent() at System.Web.HttpRequest.get_InputStream() at System.Web.Services.Protocols.SoapServerProtocol.Initialize() --- End of inner exception stack trace ---
ASP.NET by default won't allow input files greater than 5MB. You will need to edit the httpruntime element (http://msdn.microsoft.com/en-us/library/e1f13641.aspx) and increase the maxRequestLength & exectionTimeout properties in the web.config file to increase this limit.
In ServiceDesk 7.1 find and edit the following file using the instructions below: "Program Files\Symantec\Workflow\WorkflowDeploy\Release\SD.IncidentManagement\Web.config".
In ServiceDesk 7.0 find and edit BOTH of the following files using the instructions below: "<SDinstalldrive>:\Program Files(x86)\Altiris\Workflow Designer\Ensemble\Web.config" and "Workflow Designer\WorkflowDeploy\Release\SD.IncidentManagement\Web.config"
Note: The web.config file can be opened it with notepad.
For each web.config file being modified:
MOST IMPORTANT STEP - Backup the existing web.config file. If you run into problems you'll be able to restore this backup.
Find <system.web> in the web.config file. Add a line break to create a new line underneath <system.web>.
On the new line you just inserted, input this: <httpRuntime maxRequestLength="10000" executionTimeout="300" />
Save the file. Repeat from step 1 for second web.config if adding to ServiceDesk 7.0.
Test and see if it works.
IF YOU RUN INTO ANY PROBLEMS RESTORE THE BACKUP YOU MADE IN STEP 1
This should allow you to input files up to 10MB in size without problem.
CAUTION: The method in this article will increase the file size limitation and may cause extreme database growth to be experienced.
Imported Document ID: TECH159821
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