Test connectivity to Symantec's Download Insight
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Test connectivity to Symantec's Download Insight

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Article ID: 154500

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Learn how to test connectivity to the Symantec's Download Insight when you suspect there is a communication failure.

Resolution

Download Insight servers

To test connectivity to the Download Insight servers

  1. Go to https://ent-shasta-mr-clean.symantec.com:443/incident-mrc/1.
    There is no main page or redirect for this server. If the connection is working properly, you will see one of the following, based on the browser used:
    • Internet Explorer: HTTP 405 Method Not Allowed.
    • Chrome: "HTTP ERROR 405" message.
    • Firefox: Blank page.
  2. Go to https://ent-shasta-rrs.symantec.com.
    There is no main page or redirect for this server. If the connection is working properly, you will see one of the following, based on the browser used:
    • Internet Explorer: HTTP 400 Bad Request
    • Firefox: "File not found" message.
    • Chrome: "This site can't be reached" message.

Note: If the client uses a proxy server with authentication, you must create trusted Web domain exceptions for the URLs listed above.