Unable to login to Symantec Management Console from a Remote Computer
Article ID: 155215
Updated On:
Products
IT Management Suite
Issue/Introduction
Symantec Management Console works fine at the Server but when users are opening the console on remote computers (Windows 7/Vista/XP) they get an error message HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials or the console simply doesn't open.
When the url is entered with FQDN the user is prompted a 2nd & a 3rd time,
- and then a web page is displayed stating:
- You are not authorized to view this page
- You are not authorized to view this page
- and, further down:
- HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials
Internet Information Services (IIS)
- HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials
Cause
The loop Back check was enabled.
Resolution
Reboot the server.
If rebooting fails to allow access, check the below kb from microsoft
Then, try disabling the Loopback check from registry.
1. Click Start, click Run, type regedit, and then click OK.
2. In Registry Editor, locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
3. Right-click Lsa, point to New, and then click DWORD Value.
4. Type DisableLoopbackCheck, and then press ENTER.
5. Right-click DisableLoopbackCheck, and then click Modify.
6. In the Value data box, type 1, and then click OK.
Quit Registry Editor, and then restart your computer
Applies To
Symantec Management Platform 7.1 SP1
User is in the Symantec Administrator Role.
Anonymous Login is Enable in IIS
IIS 7.x
Feedback
Yes
No
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