Action start 14:34:23: UnregisterSAVFMSELU_Dll_UI_Only. MSI (s) (68:48) [14:34:24:208]: Note: 1: 1722 2: UnregisterSAVFMSELU_Dll_UI_Only 3: C:\Windows\system32\ 4: C:\Windows\system32\regsvr32.exe /u /s "C:\Program Files\Symantec\CMaF\2.1\bin\Products\SMSMSE\6.5\SAVFMSELU.dll" CustomAction UnregisterSAVFMSELU_Dll_UI_Only returned actual error code 5 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (68:48) [14:45:37:903]: Product: Symantec Mail Security for Microsoft Exchange -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action UnregisterSAVFMSELU_Dll_UI_Only, location: C:\Windows\system32\, command: C:\Windows\system32\regsvr32.exe /u /s "C:\Program Files\Symantec\CMaF\2.1\bin\Products\SMSMSE\6.5\SAVFMSELU.dll"
This shows that the uninstall process is unable to un-register SMSMSE from LiveUpdate.
A prior version of SMSMSE was installed at the same time as the current version. Then the prior version was uninstalled while this version was still installed.
SMSMSE allows multiple versions of the console to be installed at the same time. This allows an administrator to manage different software versions at the same time.
When the SMSMSE console is uninstalled it unregisters SMSMSE from LiveUpdate. This happens even if there is a different version of SMSMSE still installed. When the subsequent version of SMSMSE is uninstalled it also attempts to unregister from LiveUpdate. This fails because SMSMSE is not currently registered with LiveUpdate. The installer reports this error and stops.
Manually register SMSMSE with LiveUpdate and then uninstall.
1. Run the following command from a "run as administrator" command prompt: