Can't Add or See Servers in the Server Tab on the Cloud Enabled Management Gateway
Article ID: 172241
Updated On:
Products
IT Management Suite
Issue/Introduction
You have upgraded to a newer Internet Gateway version and the servers that are usually shown on the gateways server tab are missing.
No error message. The Servers Tab is blank. Viewing the ns-support.conf file on the gateway still showed that the servers names.
Environment
ITMS 8.x
Cause
Appears to be an issue with CRL information.
Resolution
On the Notification Server:
- Load MMC and open the Certificate Revocation List sub folder in the Trusted Root Certification Authorities folder.
- Backup the CRL for the SMP and Remove the CRL for the SMP server.
On the Gateway:
- Go to C:\Program Files\Symantec\SMP Internet Gateway\crl and backup the folder
- Remove all the files except the crl.txt file.
- Reboot the gateway.
For 8.5 and later:
1. Browse to "Program Files\Symantec\SMP Internet Gateway\crl", then delete CRL files.
Note:
With 8.5 Release this path is no longer accurate. Take a look at:
"Program Files\Symantec\SMP Internet Gateway\certs"
"Program Files\Symantec\SMP Internet Gateway\crl"
2. Open Internet Gateway user interface, refresh the SMP Server so it can clear out the previous revocations.
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