Maintenance Announcement Starting 27 April 2017, Symantec will perform a service-wide deployment of the Web Security Service 126.96.36.199 release, completing on 10 May 2017. During this maintenance event all services will remain operational and available.
Note: For a list of resolved issues included in the release, please see the release notes. Please visit the Cloud Dashboard for periodic updates.
New Features and Enhancements The 188.8.131.52 release contains system-wide improvements for stability and performance, details of which are found in the release notes.
Timing The maintenance window will run from 27 April 2017 through 10 May 2017.
All maintenance will occur between 18:00 and 08:00 local data center time. The initial deployment schedule will be posted to the Cloud Dashboard by 21 April 2017. Please regularly check the Cloud Dashboard for any changes to the deployment schedule.
Customer Impact The following describes what happens to connected clients, depending on access method used:
Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
IPSec to multi-pod sites: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.
IPSec to single-pod sites: As the upgrade occurs, the tunnels drop and re-establish to their secondary location (if configured). Please check KB4567 to see if the data center to which you are connected is a single pod location. If you are connected to a single pod data center (no backup tunnel configured), Symantec recommends creating a backup tunnel to another data center with at least two data pods.
Service Impact This maintenance will be performed on all data pods within the service. Please refer to the Cloud Dashboard for a deployment schedule. Data Pods will be upgraded in rotation, preserving service at each data center at all times. Single Data Pod data centers, however, will be down while they are upgraded.