Blue Coat has found that a number of AV1200, AV1400, and 2400 (Revision B) were incorrectly flashed with ProxyAV OS 18.104.22.168. This version of ProxyAV OS is not compatible with the NIC chipset that exists on the AV1200/1400/2400 (Rev.B). Compatibility with the B revision series chipset was introduced in ProxyAV OS 22.214.171.124.
Some of the symptoms that have been reported are as follows:
Unable to ping the ProxyAV unit
Serial console does not work (This has been reported but in actual testing, it does not be the case)
The ProxyAV does not work after being configured
The network card does not work or function
Please see the Resolution section below to detemine if you have a ProxyAV "B" series unit that is running ProxyAV 126.96.36.199.
The root cause was identified and being resolved for future AV1200, AV1400, and AV2400 (Rev.B).
There are no workarounds to this issue. Please see the Resolution section below.
It is important to verify the following:
Your ProxyAV is an AV1200, AV1400, or AV2400 Rev. B
Your ProxyAV is running 188.8.131.52. This can be verified via a serial console by entering the following commands:
If you verify the above information and your network card is not working please contact Bluecoat support. The hard drive on the 1200/1400/2400 (Rev.B) will need to be replaced. The replacement disk drive will contain ProxyAV OS 184.108.40.206 which is compatible with the NIC chipset that exists on all "Rev.B" AV units.
Imported Document ID: 000007533
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