Software Versions: Only SV1800-F appliances with a Fiber Media Card running a CPLD version of 0007 or 000C are affected.
If the SSL Visibility appliance is running version 18.104.22.168 or later, the CPLD version can be verified from the WebUI under
Platform Management (system name) > Information. Click
Show Advanced to expand the details. The
Front IO panel displays the
cpld_version. If the
cpld_version shown is 0011, then the SV1800-F is not affected by this advisory.
Depending on the CPLD software version installed, the SV1800-F High Availability mechanism may not function properly.
The issue has been isolated to a segment that is configured in a Passive or Active Inline topology with High Availability enabled. The segment must also be using interface 4 as a network port in the Inline segment.
Under normal circumstances when an Inline segment is configured for High Availability and any network or appliance interface fails, the failure is propagated to the other interfaces in the segment. When this issue is present, for example in an Active Inline segment, if interface 1, 2 or 3 fails, then interface 4 will remain up on the connected networking equipment. This may prevent redundant routing protocols from switching to the standby path.
Blue Coat is working to resolve the issue, and the Release Notes will indicate if and when a fix is available. The SSL Visibility 22.214.171.124 Release Notes list this issue as Known Issue SSLV-2036.
There are no workarounds at this time. Please contact customer support.
There is no resolution at this time. Please contact customer support.
Imported Document ID: 000029456
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