Hardware: Applies to PolicyCenter and PacketShaper models PS12000, PS10000, PS7500, PS3500, PS1700 and PS900.
Software: All releases prior to 9.2.13g1.
Note: This update does not apply to the S-series platform.
As part of the ongoing effort to improve product security and stability, PacketShaper and PolicyCenter 9.2.13g1 release is available on BlueTouch Online. This release contains a number of security and performance enhancements and replaces cryptographic algorithms DES and MD5 that are used in some functions with AES-256 and SHA-256 respectively, which provide enhanced security for both static and runtime data. As part of these changes, upon upgrade the administrator will be prompted to change passwords on the appliance in conformance with good security practices.
Important: As with any upgrade, please ensure that the configuration on the appliance is backed up prior to upgrade. Details on backup and restore procedures can be found in the Release Notes.
For answers to some common questions please refer to the FAQ below. For any further questions please contact Support using the information available on our website at
Frequently Asked Questions
Q. Is there a preferred order when upgrading both PacketShaper and PolicyCenter appliances? A. It is recommended that in cases where both PacketShaper and PolicyCenter appliances are being upgraded, that the PolicyCenter appliances be upgraded first and be used to distribute the image to the PacketShaper appliances and then follow the standard upgrade procedures.
Q. Is it possible to downgrade to an older release after upgrading to 9.2.13? A. In most cases it is possible to downgrade to a lower version after the upgrade to 9.2.13. However, as the upgrade to 9.2.13g1 involves upgrading the cryptographic algorithms, there are certain scenarios where the downgrade may not be successful. Therefore, Blue Coat recommends that the configuration on the appliance be backed up before commencing the upgrade procedure so that it can be restored in case of a problem while downgrading. The release notes included in the download package contain detailed steps on backup and restore procedures to be followed.
Q. I changed my password, but I am still getting a prompt to reset my password on the PacketShaper. Why? A. This situation could occur if the password entered on the prompt was the same as the previous password used on the appliance prior to the upgrade. In such cases, please change the password to a new password – one that was not used previously. At this point, this can be done by logging into the PacketShaper via the console and using the reset password procedure. More details on the process can be found in the PacketGuide here
Imported Document ID: 000030826
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