*** Note that the SV1800B appliance is not affected ***
Software Versions: Only SV1800 appliances are affected when upgrading from 184.108.40.206 or later to 220.127.116.11
When performing an upgrade from 18.104.22.168 or later to 22.214.171.124 an error message showing "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key" may be seen on the serial console.
This occurs because the SV1800 is unable to find the correct boot device to load the system image.
A fix for this issue has been provided in version 126.96.36.199.
There are two known workarounds for this issue. One can be applied before upgrading and the other can be applied if an upgrade has already been performed.
Before Upgrading: Before upgrading an SV1800 appliance to SSLV-188.8.131.52, first perform a forced BIOS update by using the ‘bios update force’ command. The ‘force’ option must be used to guarantee the BIOS update is applied.
After Upgrading and currently in a non-bootable state: If an upgrade has already been attempted and an SV1800 is in a non-bootable state, the following steps may resolve the issue:
1. Remove power from the unit. 2. Insert a USB flash stick into the device’s USB port (the USB stick does not need to include a bootable operating system) 3. Reapply power and boot the device
Upon boot, the device should boot into SSLV 184.108.40.206. At this point, the USB stick can be removed.
Symantec (BlueCoat) released SSLV version 220.127.116.11 on March 27th, 2017, which contains the following fix for this issue:
SVF-3378: Corrected an issue that could prevent successful migration of the SV1800 appliance from version 3.11.2.x to 4.0.x.
Please use version 18.104.22.168 or greater when upgrading from 3.11.2.x.
Imported Document ID: 000032890
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