Updates and enhancements to Symantec Intelligence Services and WebFilter (formerly BlueCoat Intelligence Services and BlueCoat WebFilter) Categories and Application Classification are scheduled to become effective in early 2020.
UPDATE August 23, 2019 — Stage 2 of the Symantec URL category and application changes (previously announced for October 8th, 2019), will now occur in early 2020.
Why are we doing this?
To better support URL categories and web applications, it's vital that updates occur from time to time to ensure that the technology remains relevant and that naming conventions remain consistent with market trends. Additionally, many applications are misnamed, and some category names do not adequately relay the intent of the category.
What is the risk?
Any changes to categories or applications could potentially affect customer policy. If the customer has a policy in place where the category name will change, the customer will have to adjust their policy, or it could break.
Who is affected?
Any product that uses Symantec Intelligence Services or Symantec WebFilter could be affected, specifically:
Analytics & Reporting
Advanced Secure Gateway
Hybrid ProxySG and Web Security Service
Symantec WebFilter Automation Tool
Web Security Service
The category and application classification updates will be implemented in two stages:
Stage 1 - August 14, 2019 — The following changes went into effect automatically:
New categories became visible for testing, but they will not be populated with URLs until Stage 2; therefore, any test policies written against the new categories will not match until Stage 2 is implemented.
Category renames took effect
Renamed applications took effect
Renamed CASB Audit application attributes took effect
Please note the following:
No existing categories will be removed until Stage 2 (see below).
Intelligence Services AND WebFilter customers will see and benefit from the new categories and renamed categories
Stage 2 - Early 2020— The following changes will go into effect automatically:
Intelligence Services and WebFilter customers will see website ratings populated into the new categories
Deleted categories and deleted applications will be removed from the Intelligence Services and WebFilter databases; all changes will become fully effective
Note: Stage 2 of the Symantec URL category and application changes (previously announced for October 8th, 2019), will now occur in early 2020. Please stay tuned as Symantec will give at least 60 days notice prior to when the updates occur.
These two stages provide a 120-day window to update your local policy to reflect the changes without disrupting service.
For a list of applications and categories to be changed refer to WebPulse_Category_Update_2019-08-23.pdf, attached to this alert.