Step 1. Check if the inventory plug-in is installed on your client computers.
If the Inventory plug-in is installed on the client computers, you can use default inventory policies or tasks to gather SEP agent data.
If the Inventory plug-in is not installed on the client computers, you must use the stand-alone packages to gather SEP agent data.
How to install Inventory plug-in?
Step 2. (Optional) Configure the evaluation of SEP agent health according to your requirements.
Configuring SEP Agent Health Evaluation Settings
Step 3. Gather the hardware inventory.
On the computers with Inventory plug-in installed, you can use default inventory policies or tasks to gather data.
Creating and configuring inventory policies and tasks
On the computers without Inventory plug-in, you can use stand-alone packages to gather data.
Gathering inventory using stand-alone packages
Note: Make sure that in the Advanced Options, on the Data Classes tab, the SEP Agent data class is checked.
Option 1. You can view SEP agent health on a group of specified client computers on the SEP Agent Health summary flipbook page.
Symantec Endpoint Protection (SEP) Agent Health summary flipbook
Option 2. You can also view information about a single computer on the SEP Agent Health page of the computer details flipbook.
Symantec Endpoint Protection (SEP) Agent Health page in the Computer Details flipbook
The table below explains how the overall health status of a SEP agent is evaluated:
|At least one metric - Healthy||At least one metric - Untracked||At least one metric - Unhealthy|
|Other metrics - Healthy||Healthy||Healthy||Unhealthy|
|Other metrics - Unhealthy||Unhealthy||Unhealthy||Unhealthy|
|Other metrics - Untracked||Healthy||Untracked||Unhealthy|
Note: Infection Status, Antivirus Status, Firewall Status, and Last Antivirus Scan information is not collected on Mac client computers and for Mac computer, No data available is displayed for these parameters.
Creating a detailed report in the Filter/Target Results Report dialog box
Note: To select SEP-related data into the report, in the Filter Results Report dialog box, under Select Columns for report, type SEP to the search field, and then select required data classes under Installed SEP Agent Details, SEP Agent, or SEP Agent Service Details.
To view the Mind Map that explains how to use IT Management Suite to monitor the Symantec Endpoint Protection (SEP) health status on the client computers, see the http://www.symantec.com/docs/DOC10958 knowledge base article.
Subscribing will provide email updates when this Article is updated. Login is required to Subscribe
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
This will clear the history and restart the chat.