Build number 7.0.1286
This document contains the following topics:
Altiris™ Out of Band Management Component software lets you discover and configure computers with ASF, DASH, and Intel® AMT technologies for out-of-band management. Out-of-band management is the ability to manage computers regardless of the state of their power, operating system, or management agents and to perform management tasks that would normally require a visit to the client computer.
This product is part of the following suites:
Note: A new version of this product has been released. See knowledgebase article 49918.
The new features of this release are as follows:
This product can be installed on Symantec Management Platform 7.0 SP2.
An updated version of Intel SCS is installed on the OOB site server computer (by default, the Notification Server computer).
Out of Band Management Component reports the status of the Remote Configuration certificate on the General page. A new Certificate Enrollment task makes it easier to enroll TLS mutual authentication certificates.
The OOB Site Server Inventory task lets you check if the computer to which you want to install the OOB site server meets the requirements. You can view the inventory results in the Symantec Management Console, in the OOB Site Server Inventory Results report.
The report shows if the computer that you inventoried is supported (has IIS and .NET installed, and the SQL server can be reached from that computer), and if the required Remote Configuration and TLS Mutual Authentication certificates are installed.
You can double-click a computer in the report to view detailed information.
Out of Band Management Component 7.0 SP2 requires the following:
If you are installing for the first time, Symantec Management Platform is installed automatically when you use Symantec Installation Manager to install this product.
You can install this product by using the Symantec Installation Manager. You can download the installation files directly to your server or you can create offline installation packages.
For more information, see the Symantec Management Platform Installation Guide (see knowledgebase article 45732).
You can upgrade this product from 6.x versions if you run the Symantec Installation Manager on a Notification Server 6.x computer. To upgrade from the 6.x version, you must first upgrade your 6.x Notification Server to Symantec Management Platform 7.0 or later. During the Notification Server upgrade process, you can select to upgrade to the latest version of this product.
For more information, see the Symantec Management Platform Installation Guide (see knowledgebase article 45732).
After you upgraded the product, you must upgrade the Altiris Agent and the Out of Band Task Agent that are installed on the target computers.
The following issues are known issues related to installing and upgrading this product. If additional information about an issue is available, click the Article ID link.
Issue | Article ID |
Product installation issues |
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Client installation issues |
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Product upgrade issues |
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Client upgrade issues |
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The following are things to know about in this release. If additional information about an issue is available, click the Article ID link.
Things to know | Article ID |
Hierarchy is not supportedThis product does not support hierarchy and replication. |
The following are known issues for this release. If additional information about an issue is available, click the Article ID link.
Known Issue | Article ID |
Changing the "worker threads" valueWhen you change the Worker threads value on the General page, the settings are saved successfully, but the new number does not take effect until the Intel SCS service is restarted. |
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Changing Intel AMT administrator name and password with Altiris Real-Time System ManagerWith the Altiris™ Real-Time System Manager software, you can change the Intel AMT administrator name and password. If you change the password, Intel SCS tasks will fail on that computer because Out of Band Management Component will try to connect to the computer using the old credentials that are stored in the database. To resolve this issue, you can either create a new connection credentials profile with the new password (using Credentials Manager), change the password back. You can also reset the password by fully unconfiguring the computer. You can do that manually from the MEBx or using the Real-Time Console Infrastructure Update Intel® AMT Network Settings task. After you unconfigure the computer, run the setup and configuration process again. |
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Chinese or Japanese cannot be used to name a profileDouble-byte characters are not supported and cannot be used to name a profile. Use English characters instead. |
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Client Task returns incorrect status if the ASF Management Application is not installedNormally, if the ASF Management Application is not present on a client computer, the application gets installed when you run the Out of Band Task Agent - Install policy. If the ASF Management Application was manually uninstalled from the client computer after the Out of Band Task Agent installation, the Get ASF Inventory and Update ASF Settings out-of-band tasks fail to run, but they are reported as successful. |
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AMT Idle Timeout value cannot be changedWhen creating a configuration profile, on the Power Policy tab, you can set the Idle timeout value. However, due to a bug in the Intel SCS software, the AMT idle timeout value stored on the client computer will not be changed during setup and configuration of Intel AMT systems. |
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The "Switch to AMT" option does not work if computer is in "ASF" stateThe Delayed Setup and Configuration policy includes the Switch to AMT option that allows for the automatic switching of an AMT system from "None" or "ASF" state to "AMT" . This works if the current state is set to "None" but does not work if the state is set to "ASF". A HeciWin error appears in the DBwin log when this occurs. You can access the MEBx and manually set the Manageability Feature to "AMT". |
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Initializing Intel AMT computers with a USB keyTo initialize the Intel AMT computers using a USB key, make sure the key is formatted to FAT16 and the exported setup.bin file is the only file on the key. We recommend that you use USB keys no larger than 512MB. |
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Installing Out of Band Management Component when SQL is in Windows Authentication modeIntel SCS requires that Microsoft SQL Server be configured in mixed (Windows Authentication and SQL Server Authentication) mode. If Out of Band Management Component detects that SQL is not in the mixed authentication mode, an error will be displayed in the Altiris log and Intel SCS pages in the Symantec Management Console will not be accessible. You must change the authentication mode and restart the SQL Server. |
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Intel SCS configuration pages inaccessible in HTTP modeIt can happen that after installation or upgrade, Intel SCS configuration pages (Intel AMT Systems, Profile Assignments, etc.) are not accessible from the Symantec Management Console. The following error is displayed in the console: "The request failed with HTTP status 403: Forbidden." This issue can occur when the Web site that is hosting the Symantec Management Console is not configured to use SSL. This is because Intel SCS mistakenly sets the AMTSCS directory of the Web site into secure mode. To fix this problem, do the following:
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A Remote Configuration certificate is not supported (Intel AMT 3.0 and later)A SSL trial certificate cannot be used for Remote Configuration. You must purchase a commercial certificate. |
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Send Hello Message task returns incorrect resultSometimes the Send Hello Message task can be incorrectly reported as failed. |
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Incorrect number of requests shownOn the Intel AMT Systems page, when you click a symbol on the toolbar (for example, the Synchronize clock symbol), the number of requests queued is always displayed as 1, regardless of the number of systems selected. |
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"The connection with the server Database has been lost" errorIf you see the "The connection with the server Database has been lost" error on the Out of Band Management Component pages in the Symantec Management Console, check that the SQL server is running and the Intel SCS database (with "_IntelAMT" in its name) is created on the SQL server. If the database is not created, see the Intel SCS database name limitation issue below for instructions on how to re-create the database. |
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Intel SCS database name limitationOnly alphanumeric characters and the underscore "_" character can be used to name the Intel SCS database. Out of Band Management Component creates the Intel SCS database by appending "_IntelAMT" to the name of the Symantec CMDB (for example, Symantec_CMDB_IntelAMT). If, at the time of Symantec Management Platform installation, you created a database with special characters in its name (for example, the dash character "-"), the creation of the Intel SCS database will fail. The "The connection with the server Database has been lost" error appears on the Out of Band Management Component pages. If you see that the Intel SCS database was not created during the installation, create a new database by doing the following:
The Intel SCS is reinstalled using the new database settings. If the database does not exist, it is created automatically. |
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"Delete by current filter" does not workIn the Action Status log, when you click the Delete symbol on the toolbar, you have an option to Delete all entries or Delete by current filter. The Delete by current filter option does not work. All entries will be deleted if you select this option. |
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Using the "All systems" option when managing Intel AMT systemsOn the Intel AMT Systems page, it is possible to do a search and display the results in the grid. Note that if you click a symbol on the toolbar (for example, the Synchronize clock symbol) and then select All systems, the action you selected will be performed on all systems, not just on the systems displayed in the search results. |
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Purge dbo.csti_log manuallyCurrently, there is no automated way to purge the contents of the dbo.csti_log table in the Intel SCS database. This log can become very large. You have to clean the log manually. |
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The DASH Configuration Settings report shows incorrect informationThe Session Timeout value is not shown correctly in the DASH Configuration Settings report. You can view the correct value in the Resource Manager. To view the value, in the Resource Manager, on the View menu, click Inventory. Then, in the tree view pane, click Out of Band Management > OOB Broadcom DASH General Settings. |
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Data that is not collected by the Get ASF/DASH Configuration Inventory task
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Out of Band Site Server issues |
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Real-Time Console Infrastructure known issues in this releaseThis product installs Real-Time Console Infrastructure 7.0 SP2. For the list of Real-Time Console Infrastructure known issues in this release, see article 47197. |
47197 |
The product installation includes the following documentation:
Document | Description | Location |
Implementation Guide | Information about how to install, configure, This information is available in PDF format. |
The Product Support page, which is available at the following URL: http://www.symantec.com/business/support/all_products.jsp When you open your product’s support page, look for the Documentation link on the right side of the page. |
User's Guide |
Information about how to use this product, including detailed technical information and instructions for performing common tasks. This information is available in PDF format. |
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Help |
Information about how to use this product. This information is the same as in the User's Guide. Help is available at the solution level and at the suite level. This information is available in HTML help format. |
The Documentation Library, which is available in the Symantec Management Console on the Help menu. Context-sensitive help is available for most screens in the Symantec Management Console. You can open context-sensitive help in the following ways:
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For more information, you can use the following resources:
Resource | Description | Location |
Implementation Guide |
Information about how to install, configure, and implement this product. This information is available in PDF format. |
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Symantec Management Platform Release Notes |
Information about new features and important issues in the Symantec Management Platform. This information is available as an article in the knowledgebase. |
https://kb.altiris.com/article.asp?article=45141&p=1 You can also search for the product name under Release Notes. |
Installing the Symantec Management Platform products |
Information about using Symantec Installation Manager to install the Symantec Management Platform products. This information is available as an article in the knowledgebase. |
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Altiris 7 Planning and Implementation Guide |
Information about capacity recommendations, design models, scenarios, test results, and optimization best practices to consider when planning or customizing an Altiris 7 Infrastructure for your organization. This information is available as an article in the knowledgebase. |
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Knowledge Base |
Articles, incidents, and issues about this product. | |
Symantec Connect (formerly the Altiris Juice) |
An online magazine that contains best practices, tips, tricks, and articles for users of this product. | http://www.symantec.com/connect/endpoint-management-virtualization |
Online Forums |
Forums for users of this product. |
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7.0 SP2
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