Lotus Notes is failing to configure iOS. The following are the typical steps to resolve this issue,
A simple registration of the User Agent in the configuration file ‘notes.ini’ solves the issue (see http://www-10.lotus.com/ldd/dominowiki.nsf/xpDocViewer.xsp?lookupNa...
NTS_USER_AGENT_ALLOWED_REGEX=iOSTouchDown‘ to enable Secure Email for iOS
‘NTS_USER_AGENT_ALLOWED_REGEX=.*’ to enable all User Agents
Another issue that can be encountered is that the HTTP response status code 449 from ActiveSync was blocked in a firewall rule (see http://www-01.ibm.com/support/docview.wss?uid=swg21497133).
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This will clear the history and restart the chat.