Follow the steps below if you are unable to install TouchDown using the Google Play Store.
Open the web browser on the device.
The download will start once you Tap Go. Wait for the download to finish.
Tap on the file that was downloaded.
Follow the prompts to install TouchDown.
NOTE: You may have to enable the "Unknown sources" option in Android settings to complete the installation.
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This will clear the history and restart the chat.