What are the options available to enable roaming users? Can group policy be used?
Two versions of the web roaming service are available:
Remote Connect provides the facility for roaming users, without the need for agent software to be installed. Users need to use a PAC file to ensure that browsers are directed to our Roaming Proxy server when they are off-site. No dependency exists between this functionality and the way that policies are applied to users. The policies that apply to users when they are in the office also apply when they roam.
Smart Connect provides an enhanced service for web roaming, using agent software to monitor the connection to the Internet.
Is the agent an extra charge?
Only the Smart Connect service uses the agent software, for which there is an additional charge.
The Remote Connect service does not require agent software. No additional charges apply to use this functionality.
Once a roaming user leaves the company, do I have to explicitly disable them in the roaming service?
Users are deleted from the roaming service when they are removed from the Active Directory. However, if the user belongs to a Custom group, then they must be manually disabled in the roaming service.
What can users do if they encounter problems with web browsing while they roam?
If users have connectivity issues when they roam, they may be able to address the problem themselves by referring to the troubleshooting and FAQs information: