The Email Track and Trace tool lets you trace a specific email and determine if and when it was processed and the action taken. You can search for an email that was processed within the last 30 days. Typically, an email is searchable within 15 minutes of entering the Email Services infrastructure. The Email Services infrastructure does not store copies of any emails that pass through it. Rather, it logs key information about each email at the time of processing.
When an email is found, the following details are displayed:
Whether and when an email was accepted or not into the Email Services infrastructure.
The infrastructure rejects all emails that are not on your organization's valid address list. To avoid an email being rejected, ensure that your Address Registration address list is always up to date.
Whether and when the email was delivered to the recipient's network. Or, in the event of an unsuccessful first delivery attempt, whether retry attempts are in progress.
Which of the Email Services intercepted the email and the action that was taken on it.
The Email Track and Trace tool enforces a security policy that ensures you can only search for the emails that you have permission to view. The security policy is based on the following criteria:
The organization you work for.
The access privileges that are associated with your portal login ID.
Access rights for Email Track and Trace are applied across all of the domains that are provisioned for your account.
The user role.
An administrator with the Edit Configuration permission can access Email Track and Trace. An administrator can grant an Email Track And Trace user role for other portal users.
You can find Email Track and Trace in the portal under the Tools tab.