When users enroll a Windows Phone 8.1 device with Symantec Mobility: Suite, they must create a workplace account on their devices. Microsoft requires that the syntax for this account be in the form of an email address. You can make enrollment easier for your users by mapping your email domain to your Mobility Suite domain in your DNS. This mapping enables auto-discovery between users' email addresses and the Mobility Suite domain. The benefit of auto-discovery is that users need only enter their email address during the enrollment process. They don't need to enter the Mobility Suite server name because you have mapped your email domain to your Mobility Suite. However, if you don't have a DNS or cannot use auto-discovery, users can still enroll their Windows Phone 8.1 devices.
Refer to the following workflow. Tasks in yellow boxes have corresponding procedures further on in this topic.
Provide users with your Mobility Suite FQDN
If you cannot use auto-discovery, users can still enroll their Windows Phone 8.1 devices. When users enroll a Windows Phone 8.1 device with Symantec Mobility: Suite, they must create a workplace account. After users enter their email address and attempt to sign in to Microsoft workplace, they are prompted for a server address. Users must enter the Mobility Suite FQDN and append it with /wp8. So you must provide this information to them.
Your Mobility Suite FQDN is in the following format:
If a server, address, and alias are not returned, the CNAME record is either missing or incorrect. Verify that your CNAME entries are correctly entered and that they match exactly the Mobility Suite FQDN and email domain name. Also verify that there are no typos.