Troubleshooting Secure Email Proxy issues requires knowledge of the available logs. Detailed logs are available for Secure Email Proxy and Symantec Mobility: Suite. The table below details logs for each application and their purpose:
Table: Log definitions
Mobility Suite logs - located at /var/log/nukona
Useful for general device and server activity. Condition examples include; device on-boarding to Mobility Suite tenant, device connectivity top app store, device application downloads, Mobility Suite license adds, Mobility Manager console access, any Mobility Suite configuration page errors.
Celery is a Mobility Suite task management function. Review this log for any error with Mobility Suite tasks.
Secure Email proxy logs - located at /usr/local/nginx/logs
Captures activity of the nginx service as well as telemetry.
Captures activity of Secure Email Proxy controller based modules. Secure Email Proxy controller based modules include EWS Client, EWS subscription, Telemetry and Inventory.
Captures connection and operation activity of the local Redis cache instance.
Captures connection and operation activity of the distributed Redis cache instance. The activity is specific to the local Secure Email Proxy writing to the distributed cache instance.
Captures connection and operation activity of the distributed Redis cache instance where data is distributed between master and slave distributed cache instances.
Captures the secure email proxy registration to the specified Mobility Suite tenant.
Table: Troubleshooting suggestions
Email Proxy installation\upgrade
Return Secure Email Proxy to a clean state by uninstalling the proxy and then reinstalling it.